Terms of Service
Terms of Service
Last Updated: November 2, 2026
Welcome to Pexmilo (https://Pexmilo.com).
These Terms of Service govern your access to and use of the Pexmilo website, products, and services.
Pexmilo is operated by Meiqieyu Technology (Haikou Longhua District) Co., Ltd. By accessing our website, browsing products, placing an order, or using our services, you agree to these Terms, subject to applicable laws and regulations.
Please read these Terms carefully before using our website or purchasing products.
1. Eligibility and Website Use
By using Pexmilo, you confirm that:
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You are at least 18 years old or have reached the legal age required to enter into a binding agreement in your jurisdiction.
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You have the legal capacity to enter into these Terms.
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The information you provide is accurate, current, and complete.
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You will use our website and services only for lawful purposes.
You agree not to use our website in any way that violates applicable laws, infringes the rights of others, or interferes with the normal operation of our services.
We reserve the right to restrict or suspend access where reasonably necessary and permitted by law.
2. Products and Product Information
Pexmilo offers a selection of products designed to support everyday needs and personal lifestyles.
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate and up to date.
However, certain differences may occur due to:
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Lighting and photography conditions
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Screen and display settings
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Manufacturing variations
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Product packaging updates
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Changes made by manufacturers
Product images are provided for illustrative purposes, and actual products may have minor variations that do not materially affect their essential characteristics.
Product availability may change without prior notice.
We reserve the right to update product information, modify available options, limit quantities, or discontinue products when reasonably necessary.
Nothing in this section limits your statutory consumer rights.
3. Orders and Order Acceptance
When you submit an order through Pexmilo, you are making an offer to purchase the selected products under the conditions displayed during checkout.
After submitting an order, you may receive an order confirmation email.
An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted for fulfillment or shipment.
We reserve the right to decline, cancel, or limit orders where reasonably necessary, including situations involving:
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Product availability issues
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Incorrect product or pricing information
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Payment authorization problems
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Suspected fraudulent transactions
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Incomplete or inaccurate customer information
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Shipping restrictions
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Technical errors affecting the order
If payment has already been collected and an order is canceled, an appropriate refund will be issued to the original payment method, subject to applicable payment processing procedures and laws.
Customers are responsible for reviewing their order details before completing checkout.
4. Prices and Payment
All product prices displayed on Pexmilo are generally shown in United States Dollars (USD), unless otherwise indicated.
We reserve the right to update product prices and promotional offers at any time. Price changes will not affect orders already accepted, except where an order is affected by a material error and applicable law permits appropriate correction.
We accept the payment methods displayed during checkout, which may include major credit and debit cards and other supported payment options.
Payments are processed through third-party payment service providers.
By completing a purchase, you confirm that:
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The payment information you provide is accurate.
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You are authorized to use the selected payment method.
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The payment method has sufficient available funds or credit.
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You authorize the applicable payment provider to process the transaction.
Additional charges may include:
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Shipping fees
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Applicable sales taxes or VAT
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Import duties and customs charges
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Currency conversion fees
Applicable charges will be displayed during checkout where required.
Payment processing is subject to the terms and privacy policies of the relevant payment providers.
5. Promotions and Discount Codes
Pexmilo may occasionally offer promotional discounts, coupon codes, and special offers.
Promotional offers may be subject to:
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Expiration dates
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Minimum purchase requirements
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Product restrictions
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Geographic limitations
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Usage limits
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Other conditions displayed with the promotion
Unless expressly stated otherwise, promotional offers cannot be combined.
We reserve the right to modify or discontinue promotional offers where permitted by law.
Any promotional terms presented during checkout will apply to the relevant purchase.
6. Shipping and Delivery
Pexmilo ships orders to supported destinations through available fulfillment facilities, warehouses, and logistics partners.
Our standard estimated delivery schedule is:
Order Processing Time:
1–3 business days.
Estimated Shipping Time:
12–15 business days.
Estimated Total Delivery Time:
13–18 business days.
Order processing time and shipping time are separate periods.
Business days generally refer to Monday through Friday, excluding applicable public holidays.
These delivery periods are estimates and are not guaranteed arrival dates.
Actual delivery times may vary depending on:
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Shipping destination
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Product availability
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Carrier operations
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Customs clearance
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Local delivery conditions
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Weather conditions
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Public holidays
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Other circumstances outside our reasonable control
Shipping fees, where applicable, will be displayed during checkout before payment is completed.
Tracking information may be provided by email after an order has been dispatched and tracking details become available.
For additional information, please review our Shipping Policy.
7. Shipping Address and Delivery Responsibilities
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an incorrect shipping address, please contact us as soon as possible.
You may request an address correction within 48 hours after purchase.
Please provide:
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Order number
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Email address associated with the order
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Original shipping address
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Correct shipping address
We will make reasonable efforts to assist before fulfillment begins.
However, address changes cannot be guaranteed once an order has entered fulfillment or has been shipped.
If a carrier cannot complete delivery, the package may be held for pickup, delivery may be attempted again, or the shipment may be returned according to carrier procedures.
Customers should monitor tracking information and follow any delivery instructions provided by the carrier.
8. Returns and Refunds
Pexmilo accepts eligible return requests within 30 days from the date of delivery.
To qualify for a standard return, products generally must:
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Be unused.
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Remain in their original condition.
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Include original packaging and applicable accessories.
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Include valid proof of purchase.
Returned products may be inspected before a refund is approved.
8.1 How to Request a Return
Before returning any product, please contact our customer service team:
Email: service@Pexmilo.com
Phone: +1 2792218103
Please provide:
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Order number
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Email address used during checkout
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Product you wish to return
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Reason for the return
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Supporting photographs where applicable
Please wait for return instructions before sending any merchandise back.
8.2 Change-of-Mind Returns
If you change your mind about a purchase, you may request a return within 30 days of delivery, provided the product meets the eligibility requirements.
For standard change-of-mind returns:
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The customer is generally responsible for return shipping costs.
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Original shipping charges are generally non-refundable, except where required by applicable law.
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Products must meet the return eligibility requirements.
8.3 Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide:
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Order number
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Description of the problem
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Clear photographs of the affected product
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Photographs of the packaging where relevant
After reviewing the information, we may offer an appropriate resolution, including:
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A replacement product
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An exchange for an eligible product
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A partial refund
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A full refund
The appropriate resolution will depend on the circumstances, product availability, and applicable consumer protection laws.
Customers will not be charged return shipping costs for verified problems caused by our error where such costs are our responsibility under applicable law or our approved resolution.
8.4 Refund Processing
Once an eligible return has been received and inspected, we will notify you of the refund decision.
Approved refunds are generally processed within 5–10 business days.
Refunds are issued to the original payment method.
Your bank or payment provider may require additional time before the refunded amount appears in your account.
8.5 Non-Returnable Products
Certain products may not qualify for standard returns where permitted by law, including:
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Personalized or customized products
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Final-sale products
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Products specifically identified as non-returnable
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Products that have been used, altered, or damaged after delivery
Nothing in this section excludes any mandatory statutory return, withdrawal, replacement, or refund rights.
Please refer to our Return & Refund Policy for complete details.
9. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Cancellation or modification requests may be submitted within 48 hours after purchase.
We will make reasonable efforts to accommodate requests before order fulfillment or shipment begins.
Once an order has entered fulfillment or has been shipped, cancellation or modification cannot be guaranteed.
To request a cancellation, contact:
Please include your order number and purchase email address.
Applicable statutory cancellation and withdrawal rights remain unaffected by this section.
10. Missing, Lost, or Delayed Orders
If your tracking information has not updated for an extended period, or you believe your package has been lost, please contact our customer service team.
We may review available tracking information and contact the relevant carrier or logistics provider.
If a package is marked as delivered but has not been received, we recommend:
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Checking your delivery location and surrounding areas.
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Asking household members, neighbors, or reception staff.
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Reviewing carrier delivery notifications.
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Contacting the shipping carrier.
If the issue remains unresolved, please contact us with your order number and tracking information.
Where a shipment is confirmed lost, we will review an appropriate resolution in accordance with our policies and applicable laws.
11. Website Accuracy and Availability
We make reasonable efforts to maintain accurate and current website information.
However, occasional errors or interruptions may occur, including errors relating to:
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Product descriptions
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Prices
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Promotional offers
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Product availability
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Shipping information
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Website functionality
We reserve the right to correct errors, update information, or temporarily suspend certain website functions where reasonably necessary.
Where an order is materially affected by an error, we will handle the matter in accordance with applicable law and communicate with the customer where appropriate.
We do not guarantee that the website will always be available without interruption or technical errors.
12. Intellectual Property Rights
Unless otherwise stated, the content available on Pexmilo, including:
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Text
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Graphics
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Images
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Logos
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Product descriptions
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Website layouts
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Website design
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Other original materials
is owned by or licensed to Pexmilo, Meiqieyu Technology (Haikou Longhua District) Co., Ltd., or the applicable rights holders.
You may access and use our website for personal, non-commercial shopping purposes.
Without prior written permission from the applicable rights holder, you may not:
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Reproduce website content for commercial purposes.
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Copy or distribute protected materials.
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Modify or republish protected content.
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Use our logos or branding without authorization.
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Exploit website materials for unauthorized commercial activities.
All applicable intellectual property rights are reserved.
13. Prohibited Uses
You agree not to use Pexmilo for:
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Illegal activities
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Fraudulent purchases or transactions
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Unauthorized access to website systems
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Uploading malicious software
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Violating intellectual property rights
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Collecting personal information without authorization
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Interfering with website operations
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Circumventing website security measures
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Attempting to disrupt the website or its services
We reserve the right to investigate suspected misuse and restrict access where reasonably necessary and permitted by law.
14. Personal Information and Data Collection
Your privacy is important to us.
When you visit or use Pexmilo, we may collect personal information that you voluntarily provide, as well as certain technical and usage information collected automatically.
Information collected may include:
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Name
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Email address
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Telephone number
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Billing and shipping addresses
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Order and transaction information
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IP address
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Browser type
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Device information
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Operating system
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Website navigation information
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Pages and products viewed
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Shopping cart activity
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Advertising and campaign interaction information
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Cookie and similar technology identifiers
We may use this information to:
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Process and fulfill orders
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Process payments
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Provide customer support
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Manage returns and refunds
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Improve website functionality
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Maintain website security
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Prevent fraudulent activity
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Analyze website performance
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Measure advertising effectiveness
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Provide marketing communications where permitted
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Meet legal and regulatory requirements
We process personal information according to applicable privacy laws and the purposes described in our Privacy Policy.
For additional information, please review our Privacy Policy:
https://Pexmilo.com/pages/privacy-policy
15. Cookies and Similar Technologies
Pexmilo and certain third-party service providers may use cookies and similar technologies, including:
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Cookies
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Pixels
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Tracking tags
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Scripts
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Local storage
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Device identifiers
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Advertising identifiers
These technologies may be used to:
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Maintain shopping cart functionality
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Support checkout operations
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Remember customer preferences
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Improve website security
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Analyze website traffic
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Understand customer interactions
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Measure advertising performance
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Perform campaign attribution
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Support analytics and advertising activities where permitted
Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.
You may manage certain cookie preferences through available website controls or your browser settings.
Disabling certain cookies may affect website functionality.
For more details about our data collection and cookie practices, please review our Privacy Policy.
16. Third-Party Services and Advertising Providers
Pexmilo may use third-party service providers to support website operations and customer services.
These may include:
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Shopify and e-commerce service providers
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Payment processors
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Shipping and fulfillment companies
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Website hosting providers
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Analytics services
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Advertising and measurement providers
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Customer communication services
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Fraud prevention and security services
These providers may process certain personal information when necessary to provide their services.
16.1 Shopify Services
Our online store is supported by Shopify technology.
Shopify and related service providers may process information concerning website visits, customer interactions, shopping cart activity, orders, transactions, and checkout operations.
16.2 AppLovin Advertising Services
Pexmilo may work with AppLovin for advertising, analytics, campaign attribution, and advertising measurement.
Depending on the services implemented and applicable privacy choices, certain information may be processed or shared with AppLovin, including:
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IP address
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Device information
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Browser information
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Cookie or advertising identifiers
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Website interactions
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Advertising interactions
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Campaign information
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Conversion and purchase-related events
AppLovin processes information according to its own privacy practices and applicable terms.
For more information, please review:
Where required by applicable law, relevant advertising and tracking technologies will be used subject to applicable consent requirements and privacy choices.
16.3 Other Third-Party Services
Third-party payment, shipping, analytics, and communication providers may process information according to their own privacy policies and terms.
We encourage customers to review the relevant third-party policies when interacting with independently operated services.
17. Third-Party Links
Our website may contain links to third-party websites, services, or platforms.
These websites and services are independently operated and may maintain their own terms, privacy policies, and security practices.
Pexmilo does not control the content or privacy practices of independently operated third-party websites.
We encourage customers to review the relevant terms and privacy policies before using those services.
18. Disclaimer
To the extent permitted by applicable law, Pexmilo provides website services on an "as available" and "as is" basis.
We do not guarantee:
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Uninterrupted website availability
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That all website information will always be error-free
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That every technical issue can be resolved immediately
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That third-party services will operate without interruption
Nothing in these Terms excludes or limits any consumer rights, warranties, or protections that cannot legally be excluded under applicable law.
19. Limitation of Liability
To the fullest extent permitted by applicable law, Meiqieyu Technology (Haikou Longhua District) Co., Ltd., operating Pexmilo, shall not be liable for indirect or consequential losses arising from the use of our website or services where such limitations are legally permitted.
This limitation does not apply to:
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Liability that cannot legally be excluded
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Fraud or fraudulent misrepresentation
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Intentional misconduct where liability cannot be excluded
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Mandatory consumer rights
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Other liabilities that applicable law does not permit us to limit
Nothing in this section affects your statutory rights as a consumer.
20. Indemnification
To the extent permitted by applicable law, you agree to be responsible for claims, damages, or reasonable costs arising directly from:
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Your violation of these Terms
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Your unlawful use of our services
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Your infringement of another party's intellectual property or legal rights
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Your unauthorized interference with our website or systems
Nothing in this section requires you to indemnify us for matters where such an obligation is prohibited by applicable law.
21. Governing Law and Consumer Rights
These Terms are subject to applicable laws and regulations.
Nothing in these Terms is intended to remove, restrict, or waive mandatory consumer protection rights that apply in your country or region.
Where mandatory local consumer protection laws apply, those laws will prevail to the extent of any inconsistency with these Terms.
22. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in:
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Our business operations
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Website functionality
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Products and services
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Payment and shipping arrangements
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Third-party service providers
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Legal and regulatory requirements
The latest version will be published on this page with the revised effective date.
Where required by applicable law, we will provide appropriate notice of material changes.
Continued use of our website after updated Terms take effect will be subject to the revised Terms to the extent permitted by applicable law.
23. Contact Information
If you have questions about these Terms of Service, orders, payments, shipping, returns, refunds, or other website-related matters, please contact us.
Store Name:
Pexmilo
Website:
Website Operator:
Meiqieyu Technology (Haikou Longhua District) Co., Ltd.
Business License Entity:
Meiqieyu Technology (Haikou Longhua District) Co., Ltd.
Registered Address:
Unit 012, Zone D, Room F, 12th Floor, Beijing Building,
No. 56 Guomao Avenue, Jinmao Subdistrict, Longhua District,
Haikou, Hainan, China
Customer Service Email:
Customer Service Phone:
+1 2792218103
Customer Support Response Time:
We aim to respond to customer inquiries within 24 hours on business days.
Thank you for choosing Pexmilo.
We appreciate your trust and are committed to providing a convenient, transparent, and reliable online shopping experience.